I had my Citizen Eco-Drive sent to On Time Service...

I had my Citizen Eco-Drive sent to On Time Service Corp.'s workshop through Hudson's Bay for servicing on July 24.

I gave the go ahead for On Time Service to repair the movement on Aug 9th and was promised it would take 2 - 3 weeks to repair.

Fast forward 1 month, I was advised they could not repair the movement and needed to replace the module.

Nearly 3 month later after it was sent in, the watch was finally returned to the Hudson's Bay store and received on November 4th. I learned that On Time Service Corp. initially returned my watch to the wrong store resulting in an additional delay.

I picked up my watch on Nov 5th. The first thing I noticed is that the calendar display was changed from black numbers with a white background to white numbers and a black background. I also noticed some of the watch hands had either small scuff marks or finger prints on them.

I did not give consent for On Time Service Corp. to change the appearance of my watch and they did not consult with me that they would substitute a different colored part. I assumed all repairs were internal and would not affect the external appearance of the watch.

Like another Reviewer posted, it seems they made the repair but assumed I would not notice the change particularly to the calendar after the repair. I have had exceptional watch repair service from On Time Service Corp. in the past. As a repeat customer, factoring the long wait time and poor communication from their workshop, this is by far the worst experience I have had with On Time Service Corp.