check in time should be 3pm as every hotel policy ...

check in time should be 3pm as every hotel policy does. we checked in about earlier though and told us the room will be ready at 3pm and they will just send me sms for confirmation that the room is ready.. we have waites at the lobby for such a long time. Went to the reception and ask the lady who assisted me, and said the room is finish and still to be double checked that was 3pm and now is 15:32 and still has no sms.. do we have to wait more than an hour or 2 or more?