When I walked into the store in early November 202...

When I walked into the store in early November 2020, I was kindly spoken to by a receptionist and I received a business card from the person who could answer my question. After all, this person was not approachable for another customer at that time. I immediately sent an e-mail, to which I received the response that the e-mail was not read, the person to whom the e-mail was addressed was not at work that afternoon.
After not having received a message for 2 days, I contacted us by telephone and was promised a response. Yes, that response has indeed come; Received mail in good order, get back to it as soon as possible .
Today, after 18 days, no answer to a relatively simple question (can an existing kitchen, installed by you, be modified?), I came back to the store. Now I immediately asked my submitted question and would be sent away again with the same business card of the person who had proven not to respond adequately to e-mail messages. I indicated that I had sent the same person an email 18 days earlier. It didn't matter, he was the only one on the team (there would be a team of people who could advise on the kitchens) that I could approach with my question. I indicated up to 2x that a customer is now leaving the house who may want to purchase a (re) new kitchen from them, apparently it did not matter. This company deserves less than 1 star in quality / (customer) service (but you can't choose that).

...... the sequel;
Mail received on Dec 21.
Good afternoon sir.......,

The following has been left aside due to busyness, but I certainly want to help you further in the new year.
Need some additional information, name and address of current quotation .............
........Awaiting your response
Will be absent from now until January 04, 2021
Have a great days and wish you a good 2021
Sincerely,

Fortunately I never asked for a quote because as can be seen from this email, they are absent !!!