They have excellent counter people and an owner wh...

They have excellent counter people and an owner who understands the need for ongoing education of his technical staff....which is rare.
They put the customer in the driver's seat when it comes to decisions where there is some grey area which I consider another big positive.
That said the bottom line is it is one human being is working on your vehicle and human beings are not 100% reliable. Several items were missed on a pre-purchase inspection one of which was spongy rad hoses which subsequently failed.
To replace two rad hoses I was quoted a sum of six hundred and some dollars. For those not familiar there is a book with the times for each job and having been a mechanic myself I can tell you that those times are usually reasonable. I can also tell you from having been a mechanic that one hour of a highly qualified mechanics time is worth many many hours of an unskilled persons time. As well if that highly skilled mechanic is supported by Management in terms of equipment and training that gives her your best bang for the buck. I believe both those last two statements apply to Cochrane Automotive.
That said, it doesn't come cheap. I have no quarrel with that on its face but for low-skilled or semi-skilled jobs like checking brake wear are replacing radiator hoses I just can't bring myself to pay the rates asked.
I wish there was two ratings. For intelligent management pleasant and expert counter people and accommodating service....5 stars.... but after having paid for a pre-purchase inspection and having several items missed... coming back for failure in one of them I was floored by the quote. Almost think they must have looked up the four hose version 2.8 engine instead of the simple two hose 3.0. Earlier for water pump repair that happened and the quote was through the roof. Once pointed out the correct price was charged and the staff were appropriately apologetic and accommodating.

Only recently due to advancing age and declining health have I not been doing my own service. With the high cost quoted I have chosen to take an hour of my time and $120 of my money and two extra strength Tylenol and do it myself.