Susan Blank

Review of The Painting Company of Atlant...

I cannot recommend this company as our experience ...

I cannot recommend this company as our experience with them was horrendous and we still have unresolved issues that we do not have the wherewithal to continue to fight the company to rectify. We hired The Painting Company to paint the exterior of our rather large 1.5 story home. We were under the assumption that the painters were employed by The Painting Company and under the supervision of the Project Manager assigned to our job. We later discovered that the painters are subcontractors and the project manager is not on site nor comes to the site to check the work. The first "professional crew" sent to our home consisted of a painter, a middle-aged woman, and a teenaged boy, neither of whom had painting experience. The painter began to spray paint our home before doing any of the prep work, which would have included replacing wood, sanding iron railings & a circular iron staircase, caulking, and properly covering the glass windows, doors, light fixtures, brick patio, driveway, outdoor furniture, and plants. When I questioned the painter, about the lack of prep work and his unqualified helpers, he brushed off my concerns, so I asked the painter to stop working and I called the Company. The project manager came out and told me that this was a new "crew" and he was unaware that the woman and teenager would be there. He promised that a qualified crew would arrive the next morning. However, a new crew did not come until 4 days later. They continued painting prior to doing the prep work on the wood & iron railings so now sawdust, & black iron chips are imbedded in the new paint. Then, The Painting Company called & asked for full payment before reviewing the quality of the work with me & doing a punch list. Plus, the amount they demanded was higher than the amount I thought was owed. I refused to pay over the phone and asked for an itemized bill and a walk-through. When the bill arrived via email, I discovered that they didn't credit me for the second deposit I made, which was why there was a $2400 discrepancy between the verbal amount they demanded and the amount my records showed. Then, the Project Manager did not show up for the walk-through, only one of the painters. As I pointed out areas that needed attention, I got pushback. The painter objected to removing the paint splatters and overspray from the windows, French doors, brick patio, walkways, front stoop, rubber thresholds, light fixtures, & furniture as he claimed the other painter did it, There are also dents in the gutters from the placement of the ladders without cushioning behind them, which he also blamed on the previous painter. As the painter and I could not come to an agreement, I demanded that the Project Manager show up. He finally did, and I went over the punch list with him and he promised that all of the items would be done, including painting the backs of the shutters so the old color did not show through the slats and painting the removable window grids. Prior to the punch-list being completed, I received numerous emails and calls asking for payment, which I found totally obnoxious as the work had not been completed and they were giving me pushback on completing it. As I had to be at my office, I left the oversight of the work to the Project Manager, trusting that he understood my dissatisfaction, and would make sure the work was done correctly. Later that afternoon, I received a call informing me that the work had been done and again asking for payment. I complied and paid in full. I then inspected the work when I returned home and discovered that there are still many areas that were not done. I still have dented gutters, a coating of white overspray paint on my windows and doors, and black iron dust and iron chips embedded in the new paint, along with paint splatters on my bricks, outdoor grill and furniture. I'm also worn out and no longer have the stamina to continue fighting with The Painting Company.