Ben Papale

Review of Shine On - Group

This company cleaned the windows of the building n...

This company cleaned the windows of the building next door to my home. They placed a ladder on top of my plants in my front yard garden, and they walked all over the plants -- flattening/crushing them. When I confronted them about it, one of the crew members was very rude. All I wanted was an apology. Instead, I got 'Do what you need to do'. I called the office and talked to the office manager, Daniella. She was very polite, but didn't apologize. About 10 minutes later, one of the crew members (Juan) came over and apologized.

There's nothing the company can do to fix the damage that's been done to my garden. The plants are destroyed for this season, and I will just have to wait until next year to enjoy any of those flowers. A simple apology from all involved would have been enough to keep me from writing this negative review.

Recommendation to this company: knock on the doors of the neighbors and coordinate with them if you plan to walk on their property. I could have worked this out with them so that they could get to the windows they needed to without destroying my plants. And if you mess up, swallow your pride, admit that you made a mistake, and apologize.