I've purchased a pair of rkts. to watch a show at ...

I've purchased a pair of rkts. to watch a show at Barclay's. I purchased three with ease on Barclay's site. Due to covid issues I'm unable to attend event. I've been trying from last month to get a refund and is close to impossible. I've called many times and only get a recorded message. I tried ticket Master and spoke with someone and they are unable to assist because I got it from Barclay's. Barclay's has the worst customer service I've ever encountered! I've made 2 trips to center to no avail. Tomorrow is day of event and will try again on day of event. I don't ever recommend getting tkrs directly thru Barclay's.