We have our loved in an Nhc facility in St peters....

We have our loved in an Nhc facility in St peters. We continue to find care concerns that dont get addressed . In fact they are met with things from management like we need to consider a place our mom pays over 5 grand to live in to see it as doctor office with homey feel per director memo. Then met with family cant take pictures with their own loved one. Sent concerns over 4 times
es and never addressed. Very concerning place this has turned out to be. Food is good but often not staffed a andmanagement is poor. Found our loved one on the floor. Then a week later another resident. Very concerning. They say they want to resolve issues but have yet to see or feel that happen. Update as our loved one fell in this facility, found by family not staff. Dept of health found facility was deficient in their handling which will be posted on cms site. Be vigilient if placing in a nhc facility. Update...thanks be to god our loved one is out of NHC hands. During times of covid, management was not good, staying connected to our loved one was a stretch, she is now in a different facility where we are finding management puts families first and connections during this pandemic. Please research nursing home compare on Cms site beforE choosing care for your loved one.