Ms Shah

Review of Pedini SpA

Pedini NY has failed to deliver the kitchen that w...

Pedini NY has failed to deliver the kitchen that was specified and agreed when I paid a deposit back in February. I had selected Pedini because it could produce a unique door system for our dimensions, a unique finish and a custom Island. They were unable to create the unique finish despite their assurances prior to making the deposit. Similarly they were unable to produce the island within the cost they had quoted knowing well our requirements they then attempted to argue that there was a misunderstanding. I gave them the benefit of the doubt and continued to work with them. The final straw came when after multiple emails we had no communication from Pedini NY, I contacted Pedini Italy on June 29th to find out what happened to my order. I received a response on July 17th and was shocked to discover that Pedini Italy had informed Pedini NY on July 3rd that door system that was specified and order was not capable of custom production and Pedini New York should not have offered it. I also discovered from Pedini Italy that they had received no monies for the order and that the order had only been placed in June, even though the deposit had been paid in February.
When I made the order in February I was clear that the kitchen was to be delivered in July before the factories closed in Italy. I have raised the issue with Pedini Italy and the response so far has been to refer me back to NY, this is not an acceptable response or a way with dealing with the grave failings of the NY office.
Pedini it is your reputation on the line as much as the NY office. I have prepared a dossier of the email exchanges and representations made by Pedini NY that demonstrate the poor service, happy to forward to interested parties. I expected so much better from a world wide company like Pedini. I have asked through various emails for the deposit to be fully refunded given the failures to deliver the kitchen as specified.