This year after paying 5 weeks in advance I had to...

This year after paying 5 weeks in advance I had to take the girl out of the house after the second week. Many children per monitor, my daughter's monitor an edge, in fact not knowing who I am, because neither at the entrance nor at the collection has worried if I was the one who took the girl. Of course my money was not returned and I had to pay for a new house. Totally inadvisable.
I am writing here because despite assuming I miss the current week that my daughter has not gone a day, warning a week in advance that I would take her out because she has been upset the answer has been that if it was due to illness well, but that if it's because the girl isn't comfortable and not if she feels bad luck, they can't do anything about it. Very good answer, yes gentlemen.