kris lachance

Review of Tone Guard Security

This company is the most disorganized and unprofes...

This company is the most disorganized and unprofessional group of people I've ever dealt with. They gave me a parking ticket for parking on my own property after I've been living there for 6 months. When I received the ticket I called the city that directed me to these people to get it cancelled. Originally I had registered my vehicle with this company back in August 2018 with all my details. I received a couple follow up calls from the employees here, basically telling me if we find out your registered than we will cancel it. Within the same day they found out I was registered (Obviously) and they told me I'd have to drive to their headquarters and drop off the ticket between the hours of 10-6. A couple things; their HQ is a 20 minute drive 1 way from my house and my work, so because of their mistake I need to now take an hr out of my day while I work 9-5 to deliver you the ticket that I never should have got. There was never any apology, or any acknowledgement from this company that they messed up. When I arrived to drop off the ticket I was greeted by an extremely rude employee. I asked what the procedure was after I give you the ticket...i.e. how will I know this is done, as I have no confidence in this company or people. I requested that the employee give me a quick call to confirm that they've completed it. He was extremely rude and loud stating "We're not going to call" multiple times. Then he started going on about that he called me yesterday twice about the ticket. I pulled out my phone and went to my missed calls and called him out on his lie. There was never any call. This company is a joke and needs to take responsibility when they make a mistake.