Marcus Star

Review of Maricopa Integrated Health Sys...

For anybody visiting the Burn Ward : I had two do...

For anybody visiting the Burn Ward : I had two doctors and a nurse that were great in the burn ward but the receptionist / secretary which wears a nurses uniform in the burn ward where you check in ,was the most disrespectful, rude and uncompassionate person i had ever met and her other friend was no better ! went to ask a simple one question about changing my medication to something stronger to ease the pain on my burned hand and was told I would be seen by a doctor within the hour. Sat there for over eight hours and some people waiting were even longer !!! And every time I asked which was hours into this , I never received a straight answer just lots of attitude. If she behaves and talks to me like this and I am from San Diego, California just visiting some clients out here , then how is she treating everyone else . And soon as I was thinking this she had put a mom into tears , a mom and her 10 year old daughter that had a bad burn on her leg and was 5 minutes late for their appointment, this receptionist / secretary with the nurses uniform said sorry can t do anything for you you are five minutes late and of course the mom pleaded but she didn t care , the mom was in tears trying get help for her daughters leg and all this receptionist could do is throw attitude and show zero compassion and say oh well and this receptionist nurse did this in front of all of us in the waiting room! I even told the mom she could have my spot but it did not matter ! I have officially filed a formal complaint against those two people in the burn ward and asking for their immediate dismissal!!! you have no place in a hospital if you cannot show any kind of compassion and speak without a valley girl attitude!