I've had a mixed experience with this company. The...

I've had a mixed experience with this company. Their website looks sleek and professional, and their social media monitoring tools are quite comprehensive. However, I have found their customer support to be a bit lacking. 🤔 There were times when I had to wait quite a while for a response to my inquiries, and the solutions provided were not always very helpful. On the positive side, the platform itself is user-friendly and offers valuable insights for managing social media presence. It would be great if they could improve their customer service to match the quality of their product. Overall, I'd say it's an average experience.