roel ruyten

Review of Companhia das Culturas

Ok , we stayed there for two nights around New Yea...

Ok , we stayed there for two nights around New Years Eve 2020 / 2021 so we payed quite a lot of money. But then I expect a place that caters for their guests. They did not meet the expectations. At all. First of all the breakfast on Jan 1 was served the evening before. With only fresh bread delivered in the morning. And then they didnt care to mention to the guests staying there that restaurants would be closed. We drove 30 min for take away on NYE. With not cutlery, plates, a corkscrew available in the general room (which was REALLY cold) or any personal around. Other guests that we met in the common room had to eat left overs of the day before.... And then the Haman. We used it twice. They mentioned there was a Haman when we checked in ("You problably saw the Haman, it is over there at the green door, you probably passed it when you arrived (it was located in another building off the property where we stayed). When we left on Jan 2 there was no one for check out. After we found out they wanted to charge 25 euro per person for using the Haman per use. Which they did not mention when we asked to use it. Then we could have made a decision based on that information. After discussion via text messages they decided not to charge our credit card for the Haman. But it gave us a bad feeling aftwerwards. In general, I think they need to learn more about hospitaliy. In short, would not recommend it nor stay there again.