Matthew Imes

Review of AutoNation Dodge, Katy, Texas

This review is for the service department. I bough...

This review is for the service department. I bought a Jeep while living in another state and was wanting to get the oil changed. I called and made an appointment for 9am. I showed up 10 minutes early and there was a line of vehicles in the service area. After waiting for 5-10 minutes, a gentleman came out clip board in hand and asked how he could help.

I explained I had an appointment for 9am for an oil change and he confirmed my name was on the list. Concerned about the multitude of cars ahead of me, I asked for his estimate of the wait time. His answer...4-6 hours.

I told him No thank you and asked what was the point of making an appointment if I was going to have to wait that long. He said if I hadn t made one, they would have turned me away.

My takeaway is clearly do not use the dealership for routine service. I gave two stars instead of one as the gentleman was polite and gave me an honest answer.