I spent twelve thousand dollars ($12,000!!!) on my...

I spent twelve thousand dollars ($12,000!!!) on my cat for a medical emergency and hospital stay only to be told today that a doctor cannot come to the phone to answer my emergency question because of high call volume. We are in the middle of a snow storm so travel is difficult/almost impossible but we were told just to come in. They only want money and are completely indifferent to animal suffering. Absolutely disgusting and unethical.