Heather Cooper Review of All Brides 2 Be, LLC and Forma...
Where do i begin...brace yourselves for a long rea...
Where do i begin...brace yourselves for a long read but it will be worth it, in the short do not use this woman for any of your wedding attire needs,On June 21st I found All Brides 2 Be because i was looking for a very specific eddy K dress and she was the only retailer in the area. She not only could order me the dress but actually had one there that i could try on! I paid for the dress in full on June 22nd and was told it would take 15 weeks, I waited patiently without a word from her, at around the 15 week mark I asked for an update on my dress, she responded that she wasn't at the office but thought the delivery date was November. Great no problem
Monday November 6th I get a text message from her that states
"i received a notice of delay from Eddy K.there was an unexpected situation with the crepe fabric of your dress it will still be here in time January is the updated arrival. they had to fulfill orders by wear date"
my initial response was ok thanks for letting me know.
a few days pass and I start to think "how odd a huge wedding dress company would have issues with their fabric"
so I did my own research contacting the company and another salon only for them to inform me there is no such problem. So on Nov 9th I text her back stating I know there is no problem with the fabric and I expect my dress to be delivered ASAP or a full refund and I would like her to call instead of text to discuss this matter.
6pm still no word
So I call her, she tells me on the phone that there was never an issue with the fabric and in fact some other salon actually called her staff member and told her this crazy story about the fabric to mess up her business, sounds crazy right. So I said "wow ok well can you send me a purchase receipt showing the date that the dress was purchased. She responds with im not at the office I will send it to you tomorrow
ok sure
Nov 10th she sends me a picture that gives no information of when the dress was purchased so I decided to take the ride to Clearwater to visit her in person, she continues to lie to my face and refuse to show me a document that shows the date the dress was purchased.
I Do however get from her my order number with Eddy K Bridal. I call them once I leave and they inform me my dress was ordered on Aug 24th not June 22nd(when i PAID IN FULL) and it is at the hub in Canada not Italy But not set to ship until Jan. When I ask why was it not shipping until JAN they said because the retailer has asked it not to ship until Jan OR Because the account is not up to date .in other words the dress has not been fully paid for even though I paid in full in JUNE and it is now NOVEMBER!
so I give Jessica the owner a call back and tell her the information I have received from the company itself and she has nothing to stay to me and basically tells me the company is lying a huge bridal company is lying to me? They would have no reason to lie to me I inform her there is facts and lies and clearly she is lying and I expect my dress to be here next week and and after screaming at me that im a LIAR becuase i called the company for myself she says she will get me the dress. 8 days later i have my dress safely at home after 2 weeks of un-needed stress and detective work!
The Bottom line here is she is taking her customers money and spending it in other places and purchasing your dresses based on when she DEEMS it necessary in relation to when your wedding is. My wedding is not until April but i am a planner and have done everything early to reduce any unexpected problems. The other thing i observed while waiting to speak with her in her shop about the purchase date of my dress, was a groom and grooms men picking up their rental tuxs for a wedding the NEXT day and the Grooms Sleeves were not the right length...proving a previous review of her not taking proper measurements.
Save yourself the stress of dealing with a horribly managed company and all around deceptive owner.
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