Staff style is very bad

Staff style is very bad
No entry as a visitor to the facilities if you are present
I contacted them before I went to them about the possibility of entering a visitor to the facilities and they told me it is permissible.
Although I asked the female beach supervisors when I was taking a chalet and they said it is permissible, and before I came to them, willingly, he called and said allowed, and when I arrived they kicked me out
May Allah reward them