J M

Review of Salt Lake Running Co

My experience here was definitely one for the book...

My experience here was definitely one for the books. I've never had one like it.

I spent some time waiting to be helped. After I had been helped I was surprised at how informative they are. That was a great experience. They really make sure you have the perfect fit.

However, the socks I was advised to get and the shoes that best fit me were out of stock. I quickly looked them up online and saw I could get all of it with 2 day shipping for free from Brooks. That to me wasn't fair, so I decided to order through SLRC and help my salesman out.

I ordered my things and was told that I would be contacted when my things arrive no later than a week later. Well, a week later I called in and was told my shoes were there but my socks weren't. I go in to pick up my shoes and I found out they didnt even order my socks..... I spent almost $60 on socks.... and they didn't get them ordered because it "was not their fault." They blamed it on someone else not knowing it was a special shipment.

I leave for basic training in a week, and I asked if they would get them shipped to their location in two days in order to make things right. Well, I was told no and that if I wanted to wait another week they would give me a free $5 Tshirt, (Their cost to make the Tshirt.)..... I spent $240 there..... I think my wasted time and their mess up is worth more than that. I returned my things and was given my money back. I'll be buying these things online with free 2 day shipping, like I should have in the first place.

In short, this company only helps you find your running profile. However, if you know that already just buy your things online or at another store which actually has what you want in stock.