The staff in this Consulate should be rewarded for...

The staff in this Consulate should be rewarded for rising above the systems and processes of a bureaucracy to really help people in difficult situations. My wife was not able to board the ship with me and my son for our Alaska cruise because she did not have a Canadian visa. She wrote to them explaining the situation, and within hours the visa was processed and issued on-site. She was able to join us in Juneau because someone read the message, understood the situation, and responded urgently and positively. We have never before received such fast, friendly, and helpful support from any other official agency. Thank you to the staff of this Consulate, and keep up the good work!!