Sara Innocenti

Review of Fiat Automóveis S/A

Bad experience. I change the car after 13 years an...

Bad experience. I change the car after 13 years and the service is disastrous. But let's go in order. In early August I go to Spazio intending to change cars, taking advantage of the fact that my car is old, of the eco-bonus, the scrapping campaign and the Fiat discount for employees' family members. I choose a Lancia Ypsilon 1.0 hybrid ecochic. The seller (who arrived immediately as soon as I set foot in there) shows me the model. I like the car, let's discuss the details for the purchase. He immediately offers me the financing with the fixed installment formula of 175 for 36 months and change of the car at the end with a new one of the same level. In short, I would take home a car with 9,900 against a list price of over 15,000. I accept. I print the FCA estimate with the agreed installment plan. On 16/08 I received an email from FCA with the contract and I see, to my great surprise, that the installment has "risen" to 226, which is roughly the normal installment without the 36 month promotion. I immediately contact the seller, who reassures me by telling me that it is only a prospectus, that FCA must show the customer the tan and the taeg but that the installment will be the agreed amount. Not satisfied, we personally go to the dealership and we are reiterated the above. In addition, we are given a form filled in by hand by the seller, countersigned by me, which he keeps in copy, stating the amount of the installment always agreed. On 27/08 I withdraw the car, even there with some problems because the booklet had not yet arrived by mail on the 26th ... Another alarmed message to the seller ... According to them, the email was sent to me on 11/08. In short, they send it back to me and I quickly take action to get insurance (and thank goodness I have an insurance brother-in-law). Yesterday the icing on the cake: I received a welcome letter from FCA with the amount of the installment which of course is ... 226 euros! I go to my FCA and see a nice rate plan all for that amount ... Another message to the seller complete with a photo of the FCA page screen. "Look, it seems strange to me that that installment is reported to us if in fact I don't have to pay it ..." Another reassurance "lady look, it's the practice, to calm you down tomorrow morning I send you the dry form where you will see that the amount is 175 ... ". This afternoon he calls me and says "Madam, I'm mortified, I made a mistake in entering the loan ... Now he has 2 options: either I cancel this loan, but I have to leave the car for 1 day, or leave the installment as it is and in 3 years he does not pay 1,500 for scrapping. But look at 226 per month for 3 years he would pay 1,800 ... Well, I railed as I have a few times, I made it clear immediately that I would not leave his car and that he will have to solve it for me, otherwise I will give the file to a lawyer. He assured me that he would solve it, but given the outcome of his previous assurances, I do not have much confidence. We will see on 10/09 what installment will pass. he tells me that in 5 years doing this job, it had never happened to him ... Either I am particularly unfortunate, or I have found an incapable salesman. Maybe both ...