Monica Sohn Review of Phillips Crab House
Different stations comprise of: made to order past...
Different stations comprise of: made to order pasta, premade salads, carving station, soups, oysters, fried seafood, miscellaneous food (vegetables, chicken wings), and in the corner of the last station there was a lady giving out snow crab legs.
The buffet seemed to drop in quality since I was last there (granted it's been a while and my young eyes probably thought I was in food heaven, but my parents agreed). The price ($37.99) was steep for the quality of food we got-- even with the early bird special ($4 off if you are seated within the first hour of business DAILY)--the food was subpar and we really couldn't eat that much...not because we were full but because there was nothing to eat. My dad loves the snow crab legs--but soon got sick of them. The carving station with the meats was subpar....the prime rib had no seasoning, the brisket was bland, and the ham was crazy salty. They didn't have scallops or pan seared shrimp--but they had baby scallops and baby shrimp as toppings for the pasta station...so I got a pasta to eat the shrimp and the scallops. Taste 3/5
For people who don't enjoy seafood (like my brother), there were not many options at all-- besides the carving station (which was not that great), pasta station (which was decent), mac and cheese (which was pretty good) premade salads (that were mediocre), and the kids station (fries, tator tots, pizza, burgers) which is NOT GOOD AT ALL.
The service was great for the most part! Our waiter, Chris was STELLAR. He works very hard, is very courteous, and should be the standard of waiters everywhere! Superb! I think he made the experience WAY MORE enjoyable. Thanks Chris! The lady at the snow crab station and the lady at the pasta station (I got to know she was from the Dominican Republic, but didn't catch her name) were also super nice! Customer Service: 4.5/5 because there were some rude staff (man at carving station looked bored AF and doesn't know what a smile is, and there was a line for the desserts and the waitress yelled at everyone to move so she could clear some plates).
We got there around 4:20 pm and were seated without a wait...and it wasn't too busy--but as the evening went on it became busier. By the time we were leaving there was a line with about about 7 people and more people walking in the door as we were going down the stairs.
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