Daniel

Review of Sheraton Fort Worth Hotel and ...

I work in multifamily real estate & was in town fo...

I work in multifamily real estate & was in town for the TAA Convention. I had booked 2 nights at this Hotel @ $189/night. The 1st issue was there was no parking available when I got there, so I had to park at the convention center & ended up walking all my belongings 2 blocks to the hotel. There was a large convention, so this is acceptable. When I was checking in I was met with a real smug employee named Jacob. His whole demeanor was not right for the job and he generally seemed unhappy to be working there or to offer me any customer service. The room was acceptable as far as cleanliness, but the view was nothing but A/C units. I have a very hard time sleeping on the mattress & the pillows. They were low quality at best.

I checked out a day early even though it was paid for & I won't be staying there again. I checked out & was lucky enough to get Jacob again. Same smug attitude & shrewdness as the day before. Anyway, I was able to park my car in the garage temporarily to unpack my things this time. Jacob gave me a room card back to get out of the parking garage & of course that didn't work & neither did the person behind me so I had to call in the office to get them to let me out.

I'm giving 3 stars because of my interaction with the staff & I would honestly write Jacob up & probably give him some training asap. I know he is new, but he made me feel very unwelcome.