very poor staff, not friendly at all, not suitable...

very poor staff, not friendly at all, not suitable in this high-class hotel, the hotel didn't train well, she was complaining I didn't prepare my account number, and asked me which hotel to book. I was calling to Ritz-Carlton Bacara, Santa Barbara. She also asked too many private questions from me but I didn't intend to book, just asked her a simple question. Hope this will help her improve herself and made the hotel to train staff well. At least this is a high-class htel.