Turney Mckee

Review of Encore Books

This poor review is really on in reference to thei...

This poor review is really on in reference to their COVID policies. I've visited several times before and found their selection to be stellar, and the service fine.

Their 1 customer at a time limit is warranted and fair. Their 10 minute per customer limit is entirely reasonable given the circumstances.

It is, however, a shame that the clerk seemed to have no desire to enforce that limit. After 40 minutes spent outside, and asking on three separate occasions without receiving so much as a verbal response from the store employee, I left. During that wait 10 other potential customers came and went. I went to the cafe across the street for a coffee, and while I drank it another 20 minutes passed with no change. I hope that customer bought a lot of books, but when I left they still had none in their hands.

Edit as I can't respond to the owner's response in a separate post:
1) The employee poked his/her head out and waved at me. He was very aware that I was there
2) The customers who came and went did not enter the store. They waited outside with us for several minutes before getting frustrated and leaving
3)The customer was browsing books. I can confirm that they were perusing the shelves and picking them up.
4) This 1 star review did not effect your average rating. It was an accurate representation of the service offered by your store as, despite being first in line for an hour, I was not able to access the services because your employee was unwilling to enforce your advertised policy. If more poor ratings show up and your average rating does wind up decreasing then that is on you, not me.