We booked a load with Vlad Flint. We requested det...

We booked a load with Vlad Flint. We requested detention at both- the pu and del and we emailed right away when the detentions occurred. At first, he denied that we notified him about the detention, but we sent him a screenshot of our previous emails notifying him. Now he is teaching us how to do our job. here is exactly what his response was "You need to change the methods you are requesting detention, if no one replies/acknowledges your message you need to pick up a phone and call." How about you let your carriers know that you do not check your emails and put it in writing on the rate con? That is very insulting and disrespectful of him. He should have been hones and let us know that he just does not pay detention.