A complete disaster that ended up costing us a sma...

A complete disaster that ended up costing us a small fortune. No apology, no repsonse. Shipped to the wrong address in the first place, goods went missing and we had to pay for them. Goods were not plain shipped either. Nearly 3 weeks to resolve. What a joke. Reply- (100% have an account with you actually, if you want to call me I'll prove it, thank you)