Savannah Johnson

Review of MyLoanCare

DO NOT go through Lakeview LoanCare, especially if...

DO NOT go through Lakeview LoanCare, especially if your focus is a mortgage. They re so unprofessional. I DONT EVEN WANT TO GIVE THEM ONE STAR..HOW ABOUT -5.

Reasoning:
1. feel like they hire whomever because half of them don t know what to say, or what step to take. Oh uh I don t know, let me ask I ll transfer you, so someone can answer that < finally gets answer after 5 rounds of this. Transfer isn t even what they do, which leads me to
2. So, hey, good luck getting on the phone with them because they send you through a 5yr long automated system. Sometimes they don t even give you the option that you need, forcing you to press 00000, only to get someone in another department that can t answer apparently, so they put you through the same process and next thing you know, you re blowin out next years birthday candles....I swear they make you chase your tail.
3. They ve falsely marked my credit multiple times.
4. There is never a consistent answer. Sometimes I call twice, just to ensure I got the correct information, and sometimes I get an opposite response.
5. They say one thing, and do the other. If I ask for a confirmation email of what has been done, they say they ll send it, but never do. I ve been told they ll put in a dispute, but they never do.
6. Untrustworthy company. One time they charged me an extra $35 and I asked them why, but he said oh bc this and that, then told on himself by saying but that only adds up to $25 anyways..hmm and then goes I ll connect you to a manager, THEN HANGS UP. So I call the next day, and this other guy goes we don t charge $35 fees and I said that s exactly why I m here. Do you see on my account where it possibly could have come from? and he says yeah, no, there s no reason you should have been charged a fee at all, then after I basically go in circles and trick him into admitting what needed to be done and what was wrong, he pretends we ve lost service!!!!

F THIS COMPANY. They ll be getting a call from my lawyer quicker than they screw over their customers.