Rolando Antunez

Review of Memorial Hermann - Southwest

Bad treatment, misinformation, with bad appearance...

Bad treatment, misinformation, with bad appearance and unprofessional and little desire to help was the greeting of the lady who performs the COVID assessment before arriving at the registration department. I said can I ask you a question please? . My intention was to ask you to tell me how I could get to the 5th floor to the ward labor department in the event that I took my wife with pain and in labor, and without allowing me to ask the question and with very bad desire and in the worst of the ways she told me "you can't be here", get away, you can't be here, she turned around and at my insistence she told me I asked what I want to the security, that is, she told me what was with the security even without to know if the guard is the correct person to answer my question, from the aspect that he had in addition to being a victim of paranoia for COVID, I do not think it is appropriate that a badly educated person like "THAT THING" is who is in contact with him public affecting the reputation of the Hermann memorial system. The displeasure and dissatisfaction was so great that after doing the registration for labor and delivery we decided to register in TEXAS WOMEN H. and if I had to give it 10 stars instead of 5 in the reviews, I would do it without thinking twice because the treatment they gave us He went to VIP at Texas Women Hospital. I hope that this thing that they put there to carry out the COVID assessment does not continue to damage the reputation of the memorial and that please learn to treat well the client who puts money in his pocket,