We contracted with Infinity in 2018 to complete a ...

We contracted with Infinity in 2018 to complete a landscaping project after our pool install. Infinity was not the lost cost option but we used them previously for a seat wall project and walkway and felt comfortable using them for the pool project.

Unfortunately, Infinity did not meet our expectations. The project was delayed by many weeks, a tree that was to be moved was delayed and eventually a large part of it died. Landscaping light work was insufficient, and I personally had to make two repairs. When one of the lights went out a couple weeks after the project was completed, Infinity never returned to make the repair.

The scheduling of the project was the biggest issue. Work crews would show up unannounced and with no oversight and they did not know what they were to complete on several occasions. Sod was installed from another job before our sprinklers were installed, which caused the sod to die and then had to be reinstalled.

We had two trees that eventually died. When Infinity was informed of this issue in 2019, they said the warranty had expired. We made the final payment on July 27, 2018, Infinity was informed of this issue in June 2019, within the warranty period.

Overall, I was very disappointed in the lack of professionalism, scheduling and quality of the work.