Patrick McKinney

Review of Florida Department of Economic...

It takes approx 20-30 minutes of waiting in virtua...

It takes approx 20-30 minutes of waiting in virtual queue to log in to UI CONNECT website. It takes approx 50 attempts by phone to get anything other than "all lines are busy" message and disconnected. If you are lucky enough to make it to being on hold, you will have a 30-40 min wait on hold before you can talk to an agent who simply told me my claim was being processed and to be patient. I applied for benefits over 30 days ago and while everyone else from my company has recieved benefits, I still have not. I have checked the website repeatedly and have recieved no indications that there is additional info required or an issue to be addressed. Additionally the web address form to send them an electronic message only seems to say "an error occurred" after submitting my info and message. Not sure why they haven't fixed any of these issues, but it certainly is annoying.