the first time i went to cono pizza the experience...

the first time i went to cono pizza the experience wasnt pleasant , i didnt feel welcome as a customer ,so i gave the restaurant a second chance last week and i decided to go have a pizza ones again. Well i ordered a diet coke ,it took almost 25 minutes for me to have that drink on my table ,the pizza took also a little while to be make ,plus i didnt have napkins on my table ,the server said she will bring it ,by the time she brought it i was already done eating .i dont know why people make a big deal about this place ,the staff needs to be trained better or hire more staff to offer a better service .