Raquel Moreno

Review of Hotel Port Aventura

More about the hotel this assessment is about RL w...

More about the hotel this assessment is about RL wellness center of the hotel, I was staying at the hotel step, I ask for a relaxing massage service for one hour at a cost of 70 euros, which m charge at the time of request, I remain at 4:00 p.m. it is an hour in which my children are napping and I can escape, I ask for a transfer from my hotel to the port aventura hotel, I arrive 5 minutes in advance and at the reception they say that the girl has not yet come, surprised, xq these things need a previous preparation, m say qm go to the wellness center and wait there, at 16:18 comes a girl at the reception to tell me that there has been an error and q the girl will not come, q If I want to at 18h can give me the service, as you imagine at that time neither relaxation nor anything, I return to reception, the girl who accompanied me goes to serve other clients, I have to request another transfer to my own hotel, and after 20 more minutes of waiting or a car comes to me. When I arrive at my hotel El Paso, I claim the return, the reception girl hallucinates xq she has not even been notified of the problem, she apologizes, when it is not her fault, she returns the money and treats me super well, xq as you can imagine my anger was monumental.