They told us 3 years ago that if the lights go out...

They told us 3 years ago that if the lights go out in the $900 tree we bought there, they would fix it. Well, they didn't. They tried to blame a surge (though the tree was plugged into a surge protector) and too many stoners in Denver to keep enough tech staff employed to make repairs. They were willing to give me 25% off a new tree, but nothing else. I didn't want to buy another tree that might break, but they were unwilling to offer anything else: No free LED lights, no 25% coupon off other items, nothing. "So sorry you spent almost $1000 on a product that broke after 2 Christmases. Not our problem even though we got you to buy the tree saying one thing, but doing another."