I want to die in a hole.

Review of BAA London Stansted

Had to wait for 4 hours just to hear that my fligh...

Had to wait for 4 hours just to hear that my flight was cancelled, additional hour just to get my baggage back. Not to mention the fact that they didn't only cancel our flight, but 2 others so the queues for refunds were massive, spent another 5 hours there leading up to aprox. 1 am... It was kind of depressing seeing one gate agent trying to sort thousands of people while other gate agents were walking past or just looking on their phones or standing and talking to their colleagues...The staff (who were not working but sitting and smiling at the situation) were disrespectful. All in all, spent a thousand on the flight including the 12 hour waiting time in the airport just to return home in the next 24 hours - there was no clear reason as to why our flight was cancelled and all we were told was "there is an injured passenger" , "our flight crew is not here yet" and "we are going to change the plane". Fantastic.