Sarah H

Review of Russels Heating and Cooling

We hired Russell s to fix a leak in our bathroom. ...

We hired Russell s to fix a leak in our bathroom. The plumber re-caulked our shower (for an extra $200+) and did a terrible job. I shared our disappointment with his work before he left our property and he informed me that they would be in touch to issue a refund. We waited a few days and then called when we did not hear from them. They said someone would call us back, that didn t happen so we called again the next day and spoke to another plumber who came and redid the caulk supposedly free of charge. He told us he could see the refund in the system but it may take a few days to process. 2.5 weeks later we are still waiting on our refund. We have now called twice and are still waiting for our calls to be returned and to speak to anyone knowledgeable. Poor quality work and poor customer service. Do not recommend.