As a customer of this mortgage company, I found th...

As a customer of this mortgage company, I found the overall experience to be satisfactory. The website was easy to navigate, and the initial application process was straightforward. However, the communication during the loan process could have been more consistent. There were a few instances where I had to follow up for updates, which was a bit frustrating. The loan terms and rates offered were competitive, and I appreciated the assistance provided by the loan officer. Despite some minor hiccups, the loan closed on time, and I am now settling into my new home. Overall, it was an average experience with some room for improvement in terms of communication and follow-up.