Martha Ortega

Review of Olbrich Botanical Gardens

When we entered this place, my husband reported ou...

When we entered this place, my husband reported our service dog as well as his camera, that wasn t for commercial purpose because the lady at the entrance asked. While my husband was taking pictures of my daughter, Patti comes up to my husband, asking for a photography license, which, of course, we didn t have one as it was for personal use only. Then she approached me and questioned my daughter s service dog, I presented her the ID and the card where it states that the service dog cannot be denied entrance, to which she responded that she didn t need to see the ID, as she will not obey the ADA rules. She was really rude, unpleasant, and was determined to have us leave the premises. Patti is a bitter person and if she s not able to do her job obeying laws in a nicely manner, she should look for another place. The garden is a public place where everyone should enjoy visiting. Looking at the reviews of the garden, I noticed that the common denominator of many of the complaints is Patti not respecting the permits for service dogs and people taking pictures of the place. Her job evaluation should be revised and noted as us tax payers pay for her salary.