Hesham Aly

Review of Hilton Hartford Hotel

I had 11 rooms reserved for the entire weekend. I ...

I had 11 rooms reserved for the entire weekend. I left my key in reception for a friend because I wasn t available at their time of arrival. The receptionist instead checked out my room and refused to give my friend the key and eventually had to leave. When confronted, their response was oh we dont know how that happened and you must ve left it with another shift when i left my key with them... and tell me have a nice evening without apologies or taking any responsibility. Trash service and people