Ekaterina VG

Review of Custom Limousine, Inc

CONNIVING business, the manager gave no care in th...

CONNIVING business, the manager gave no care in the world to our precarious situation. If you want a business to communicate with you or help alleviate problems in case of any issue on your special day, DO NOT USE THEM! They will take advantage of you. Beware!

We rented a hummer limousine. When the hummer arrived, it had broken air conditioning. We asked them to bring one with working air conditioning. The new limo was not a hummer - but they refused to change the price. What kind of business is this? We asked to pay the price for the cheaper limo we were receiving, or a discount for the inconvenience, as we now late to our event. They refused and said we needed to pay the original price for the hummer limo or not use them at all.

We decided to not let this effect our night. We paid full price in order to be on our way. There was NO ICE or other conveniences as stated in the contract. The AUX plug did not work, and the limo driver did not even flinch at the fact that we were trying to put on some music. He tried to change the settings up front, and when it didn't work he just kept driving - with no desire to help. The last 4 minutes of our drive the music finally started working - after renting the limo for an hour + ride.

They likely knew of all the above and purposefully did not communicate with us prior arriving, so we would be in a precarious situation and have to sign.