My mother has lived at Carteret House in Newport, ...

My mother has lived at Carteret House in Newport, NC for two and a half years. In the beginning it worked out great. Since hurricane Florence, when they were evacuated, it hasn't been the same. The facility was renovated and is lovely, but although there are some great people who work there and care about the residents, they are severely understaffed. It is impossible to contact anyone at the facility. I leave message after message for someone to contact me, but no one ever does. My mother's doctors office expressed similar frustration trying to contact the facility regarding my mother's medical care. I am finally moving her out, and even though I called and left a message asking to be contacted to arrange moving her out TOMORROW, no one contacted me. If there is anyway to avoid it, don't put your loved ones here.