Alan Shapiro

Review of Reed's Jewelers

So I recently bought my Tag Heuer in for a new bat...

So I recently bought my Tag Heuer in for a new battery. I was told that the process would take a couple of weeks and the costs would be $120. I questioned the price and the floor manager then explained the process to me to justify the costs. After hearing her reasons, I decided to allow them the repair and clean my watch for the charge of $120. After two weeks I received a call informing me the watch was ready. Much to my surprise, when I went in to pick the watch up, the enamel was rubbed off during the cleaning process. I asked why this was so and the response was that the watch had been cleaned. My response was ok but why wasn t the enamel replaced? The answer I received was oh, your watch came in damaged and this is the way it is . NOT a true statement. My watch was and is like new and my response was that if it was damaged in anyway, then why wasn t that discussed or marked on my receipt?. So, of course, I refused the watch as I was visibly irritated at the floor managers response. I was told that they would put a rush on it. So, another two weeks pass and I get another call telling me my watch was now finished. So now, over four weeks have passed and I finally got my watch back . The point of my review is that although everything in the end came out ok but, the total disrespect of the floor manager to me, in my opinion was unnecessary, unwarranted, and not customer friendly. I was made to feel like I was wrong because I would not accept my watch in the poor condition the first time and she remarked that I brought in a damaged watch. This to me is a prime example of The Peter Principle where yes she has risen to true level of incompetency where she truly is in above her head. Imagine a manager basically calling me a liar...WOW.