I applied for help in 2016 now im homeless and i c...

I applied for help in 2016 now im homeless and i called 20 times even went to the office but no one calls me back no one answers my questions .i never get the help i need .but lots i know get help in 1 to 2 months .im a elder on ssi with medical isdues and still cant get any help from Arches. They just give me the run around. I have to sleep with a sleep apnia machine for 1 year i have not been able to use it due to beong homeless. I live in a Van .its horrible. Why can't anyone get back to me or let me know whats going on with my app.?? I need off the streets. Now theres coved19 and all these fires the smoke is dangerous for my helthband everyone elses. Why can't i get the help i need .? 2016 to 2020 4 years waiting for help. This is not a fair company .i don't do drugs or drink. But need help. Ssi only goes so fsr. 782 a month doesn't help in this world .what can you do to help...???