Stayed early August, expecting no resort fee per t...

Stayed early August, expecting no resort fee per their website on AZ travelers, they hit me for $25 a night.

It's a beautiful resort, with mediocre service and staff. It took me 2 days to be acknowledged by any service staff. Few staff smile or greet customers. Not 1 dealer smiled as we passed, 1 mad eye contact. Asked several different staff including hotel reception, players card staff, and even security about the resort. Most weren't sure, none offered to find out any answer. I finally had to ask the concierge, who is not on staff 24 hours. The only 1 with answers!

We tried their cafe Blue Coyote for food, VERY limited menu. Ended up getting Chinese food. Everything that came out, was covered in green onions. Yuck. Turns out the chef loved green onions. Tried a 2nd time for breakfast, no non-pork alternatives, same limited menu. Tried others, disappointed.

Our room was beautiful, but very unclean. Found dust on shelves, prints on glass windows, even dirt! 2 queen beds, but 1 chair??? No room cleaning until you're there 3 days, no restock of water/shampoos. Shower leaked, had to put down towels. Cheap TP, soaps, tissue. Didn't want to give more waters, when I called for more. If its included in the resort fee, but they refuse it...?

There was a water garden we could see from our window, which I visited. It was full of trash. Disgusting!

We won't stay nor visit again in the near future. They use the pandemic as an excuse for poor service and staff.