4 years ago

Railey was fairly easy to work with. Check-in was ...

Railey was fairly easy to work with. Check-in was smooth. Had one minor issue with light bulbs being out - it was addressed promptly the next day. Reason for 3 stars is because after checking out I requested several times (via chat, phone & email) to be able to review the particular property we rented and I never heard back with a definitive answer. Why wouldn t they want an honest review of the property? Can t say for sure, but now I m wondering about the validity of the reviews I saw on their site. Do they only allow 5 stars reviews for their properties? As a vacation home renter, I rely heavily on reviews (and I d hope that Railey would facilitate honest reviews to satisfy those of us who read them). Disappointed.

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