JA Marshall

Review of Jacuzzi Group

We spent $20000 for a Jacuzzi 480 Midnight acrylic...

We spent $20000 for a Jacuzzi 480 Midnight acrylic. Beautiful tub when it arrived and was installed. It was very silimilar to the showroom model. The Jacuzzi salesperson came out the day after installation and commented that it was the nicest midnight he had seen. We agreed. Three weeks later the tub was nothing like we had purchased. The colour had changed significantly. Large brown and white streaks occurred in the acrylic. We have numerous pictures to show this after three weeks. Unfortunately Jacuzzi says there is nothing they can do because WE DIDN T TAKE PICTURES OF THE TUB AT INSTALLATION to show that it had changed. Who would think to take pics in case something went wrong later? Dealer says many take these pics. We have been trying for 1 year, yes a year, to get the problem rectified! USA bounces it back to London, ON Canada dealer who maintains that the acrylic CANNOT change colour or fade, etc. It is impossible. Jacuzzi Corporate have never ever seen this in any of their models or in the other brands they manufacture. It cannot happen ! Well it did!!!!
Why weren t we told that we should take pics of the brand new tub... that midnight acrylic was subject to variation in colour... ? The mechanics work well, it is the colour that was in no way shape or form what we had ordered or received. Serendipity at work!

I would never ever recommend a Jacuzzi (Sundance, or other brands associated with Jacuzzi manufacture) especially in the midnight finish. Too much chance variation. If we had chosen a solid acrylic colour like white, we wouldn t be complaining.