Not happy with the follow-through service from Sun...

Not happy with the follow-through service from Sun Toyota.
I purchased a Jeep Rubicon from Sun Toyota. My sales rep was nice, however, the account manager was rude and unprofessional. His name was Parth, and he spoke to me very condescendingly the entire transaction. At one point, his lack of professionalism became so unbearable that I requested a new account manager. I almost completely dropped the sale because of Parth.
I m not sure why but my sales transaction took place over the course of two days. I lived over an hour away from the dealership, and they made me come back the next day to finish the sale. On the first day, I went the entire day there. I kept getting the run around on why it was taking so long. They ran out the clock until the dealership closed, and forced me to return the next day.
Finally, after this messy experience, they gave me a broken car key. One of the button didn t work, and the key was halfway coming out of the electronic key holder. I made a request for a new one to the salesperson, to which he replied, oh, do you need a new key? Well, yes, lol I just said I needed a new key since this one is broken.
There was zero follow up, and the key has finally broken. I cannot start my car, I can t even use the vehicle I m paying for. I contacted Sun Toyota again about a replacement key. Their response was that their key mechanic is a third party source, and I have to gamble driving up there between 10-12 to see if he can help me. First off, I live an hour away one way. Second off, I have a job. I can t just gamble that Sun Toyota is going to do their job.
I honestly should ve never signed for the Jeep. I had a bad feeling about the management here from the very beginning. Now I m stuck with a new Jeep with a broken key. I can t drive the car anymore. I have no idea how Sun Toyota still operates by providing zero solution or customer service to their customers. I highly recommend not giving these crooks your money.