andy van ryzin

Review of Ashley Furniture Industries

Wow, absolutely awful. Watch out for these amateur...

Wow, absolutely awful. Watch out for these amateurs.

Ordered chairs 2 weeks ago, get a call yesterday saying they were now discontinued. I wasn t asked if I wanted another chair and had to start my own refund process.

Was told I had there is a no return policy and I had to physically be present with original receipt to get a refund. When a manager came on the phone he apologized saying people were new but that I likely had to come in since they were having trouble finding my order.

What kind of store is this, they re all over the country and can call me about an order being canceled but can t find my info to give me a refund?!?! After 2 hours of back and forth they finally called me back to say they d refunded the money on my credit card. No real apology, no attempt to try and make good on it and no reason to ever go back!