They got the initiation right for the Ritz - well ...

They got the initiation right for the Ritz - well greeted as I tossed my keys to the handler and said bags in back. Had some champagne on way to room. After that, the problems began- first with no answer to the operator or concierge. Left a message returned 2 hours later-this just doesn't happen at the Ritz and I realize they are going thru the change over to the Ritz way, but they have a long way to go in my opinion - totally forgot to pick up and left my wife stranded at the golf club right next door, Valet took an hour, Room Wine Service - another hour plus. Can you imagine a Ritz that doesn't answer the phone? There is no answer the phone here. It goes from spectacular to someone majorly dropped the ball.