Sheri Barnes

Review of Adam's Mark Hotel - Houston

My sheets and pillow cases were dirty (with hair s...

My sheets and pillow cases were dirty (with hair strands in the sheets) and the desk had dried food on it upon arrival. Unacceptable. I notifed the front desk and house keeping came up. When I spoke with the lady from housekeeping, she said that I could be moved to another room, possibly upgraded for the trouble. I called the front desk again and stated what house keeping told me and the guy that I spoke with said "yeah we can move you" so i asked him about the upgrade and he said "the entire hotel is completely sold out" :/.....(so how are you going to move me to another room then?) any who they changed the sheets and that was that. Ive stayed at this hotel before and had great service, with no problem, this time was different. Also the ac in my room made a loud noise when I turned it on.